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Member Support
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Troubleshooting
  • Getting Started
    • 1. While you wait for delivery
    • 2. Delivery day: what to expect
    • 3. Your first steps onto the future
    • The Training Modes
    • Activating the All Access Membership
  • Product Information + FAQ's
    • Trainer+
    • All Access Membership
  • Member-User Guides
    • Trainer+ Resistance
    • FAQ's
    • Trainer+ General Maintenance
    • All Access Membership
  • Troubleshooting
    • Trainer+
    • Vitruvian App
  • Contact Us
    • Machine and App Technical Support
    • Shipping and Orders Support
      Back to home
      1. Member Support
      2. Troubleshooting
      • Getting Started
        • 1. While you wait for delivery
        • 2. Delivery day: what to expect
        • 3. Your first steps onto the future
        • The Training Modes
        • Activating the All Access Membership
      • Product Information + FAQ's
        • Trainer+
        • All Access Membership
      • Member-User Guides
        • Trainer+ Resistance
        • FAQ's
        • Trainer+ General Maintenance
        • All Access Membership
      • Troubleshooting
        • Trainer+
        • Vitruvian App
      • Contact Us
        • Machine and App Technical Support
        • Shipping and Orders Support

      Troubleshooting

      Guidelines when something doesn't seem right.

      Trainer+

      • The weight is not loading properly.
      • The machine feels jerky, how do I fix it?
      • Why isn't the machine counting reps properly?
      • Why won't the machine load weight or count my reps when I'm doing Calf Raises, or Hip Thrusts?

      Vitruvian App

      • I've lost my workout history.
      • The machine is not connecting to the app.
      The smart way to Strong.
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      • Go to vitruvianform.com