Member Support
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Troubleshooting
Getting Started
1. While you wait for delivery
2. Delivery day: what to expect
3. Your first steps onto the future
The Training Modes
Activating the All Access Membership
Product Information + FAQ's
Trainer+
All Access Membership
Member-User Guides
Trainer+ Resistance
FAQ's
Trainer+ General Maintenance
All Access Membership
Troubleshooting
Trainer+
Vitruvian App
Contact Us
Machine and App Technical Support
Shipping and Orders Support
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Member Support
Troubleshooting
Getting Started
1. While you wait for delivery
2. Delivery day: what to expect
3. Your first steps onto the future
The Training Modes
Activating the All Access Membership
Product Information + FAQ's
Trainer+
All Access Membership
Member-User Guides
Trainer+ Resistance
FAQ's
Trainer+ General Maintenance
All Access Membership
Troubleshooting
Trainer+
Vitruvian App
Contact Us
Machine and App Technical Support
Shipping and Orders Support
Troubleshooting
Guidelines when something doesn't seem right.
Trainer+
The weight is not loading properly.
The machine feels jerky, how do I fix it?
Why isn't the machine counting reps properly?
Why won't the machine load weight or count my reps when I'm doing Calf Raises, or Hip Thrusts?
Vitruvian App
I've lost my workout history.
The machine is not connecting to the app.