---
title: I'm missing an accessory in my kit, or part/s in my package.
description: Create a ticket for our Orders team to resolve any missing parts from your order items.
---

[Skip to content](https://knowledge.vitruvianform.com/support/im-missing-a-part-in-my-package#main-content)

English

Show submenu for translations

![Vitruvian Logo 2.0 Black@3x.png\]](https://knowledge.vitruvianform.com/hs-fs/hubfs/Vitruvian%20Logo%202.0%20Black@3x.png?height=19&name=Vitruvian%20Logo%202.0%20Black@3x.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Go to vitruvianform.com](https://vitruvianform.com/)

[Go to vitruvianform.com](https://vitruvianform.com/)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Member Support](https://knowledge.vitruvianform.com/support?hsLang=en)
2. [Contact Us](https://knowledge.vitruvianform.com/support/contact-us?hsLang=en)
3. [Shipping and Orders Support](https://knowledge.vitruvianform.com/support/contact-us?hsLang=en#shipping-and-orders-support)

# I'm missing an accessory in my kit, or part/s in my package.

## Create a ticket for our Orders team to resolve any missing items.

By creating this ticket, and submitting all the below requested information and footage, our Orders team will promptly ship your missing items.

 

 

- [Getting Started](https://knowledge.vitruvianform.com/support/getting-started?hsLang=en#main-content)

    - [1. While you wait for delivery](https://knowledge.vitruvianform.com/support/getting-started?hsLang=en#1-while-you-wait-for-delivery)
    - [2. Delivery day: what to expect](https://knowledge.vitruvianform.com/support/getting-started?hsLang=en#2-delivery-day-what-to-expect)
    - [3. Your first steps onto the future](https://knowledge.vitruvianform.com/support/getting-started?hsLang=en#3-your-first-steps-onto-the-future)
    - [The Training Modes](https://knowledge.vitruvianform.com/support/getting-started?hsLang=en#the-training-modes)
    - [Activating the All Access Membership](https://knowledge.vitruvianform.com/support/getting-started?hsLang=en#activating-the-all-access-membership)
- [Product Information + FAQ's](https://knowledge.vitruvianform.com/support/product-information-faqs?hsLang=en#main-content)

    - [Trainer+](https://knowledge.vitruvianform.com/support/product-information-faqs?hsLang=en#trainer)
    - [All Access Membership](https://knowledge.vitruvianform.com/support/product-information-faqs?hsLang=en#all-access-membership)
- [Member-User Guides](https://knowledge.vitruvianform.com/support/member-user-guides?hsLang=en#main-content)

    - [Trainer+ Resistance](https://knowledge.vitruvianform.com/support/member-user-guides?hsLang=en#trainer-resistance)
    - [FAQ's](https://knowledge.vitruvianform.com/support/member-user-guides?hsLang=en#faqs)
    - [Trainer+ General Maintenance](https://knowledge.vitruvianform.com/support/member-user-guides?hsLang=en#trainer-general-maintenance)
    - [All Access Membership](https://knowledge.vitruvianform.com/support/member-user-guides?hsLang=en#all-access-membership)
- [Troubleshooting](https://knowledge.vitruvianform.com/support/troubleshooting?hsLang=en#main-content)

    - [Trainer+](https://knowledge.vitruvianform.com/support/troubleshooting?hsLang=en#trainer)
    - [Vitruvian App](https://knowledge.vitruvianform.com/support/troubleshooting?hsLang=en#vitruvian-app)
- [Contact Us](https://knowledge.vitruvianform.com/support/contact-us?hsLang=en#main-content)

    - [Machine and App Technical Support](https://knowledge.vitruvianform.com/support/contact-us?hsLang=en#machine-and-app-technical-support)
    - [Shipping and Orders Support](https://knowledge.vitruvianform.com/support/contact-us?hsLang=en#shipping-and-orders-support)

<https://www.facebook.com/vitruvianform/> <https://www.instagram.com/vitruvian/> <https://www.youtube.com/@VitruvianForm> <https://www.linkedin.com/company/vitruvianform/>

Copyright © 2026, Vitruvian Investments Pty Ltd