Getting the Support You Need for Your Trainer+ / V-Form Machine

Open a ticket for our technical team's assistance.

If you're experiencing issues with your machine, you're in the right place. This form allows you to open a support ticket for the following scenarios:

Your machine’s LED lights are flashing orange.
The Vitruvian App has prompted you to contact support.
You’re encountering intermittent faults.
Cable retraction problems.
Other hardware-related concerns.

Our goal is to provide a seamless troubleshooting experience, ensuring that your machine is back to optimal performance as quickly as possible.

Understanding Your Machine’s Fault Messaging System

1. Did you know your machine has a built-in fault messaging feature?

To enhance your experience, we’ve developed an in-app fault messaging system. If your machine detects a major issue, it automatically sends error details to our faults database through the Vitruvian App—eliminating guesswork and speeding up the troubleshooting process.

2. How does this help?

Your machine’s fault log provides valuable insights to our technical team, helping them determine the best course of action. Depending on the issue, we may:

Release a firmware update to resolve the problem remotely.
Guide you through a sequence of troubleshooting steps.
Arrange a machine replacement if it falls within warranty coverage.

This data-driven approach ensures that we offer the most efficient and effective solution for your situation.

3. Need assistance? Here’s how to get help.

By filling out the form below, all relevant details will be sent directly to our technical team. Our experts will review your machine’s fault logs, locate your device, and recommend the next steps to get your machine up and running again.

The more details you provide, the faster we can diagnose and resolve the issue. Let’s get started.