---
title: I am not the original owner of my machine, what happens if it breaks down?
description: How we can help
---

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# I am not the original owner of my machine, what happens if it breaks down?

## How we can help

 

We offer a limited, non-transferable, warranty on our Items when used in accordance with our [Terms](https://vitruvianform.com/en-au/pages/home-use-limited-warranty). In the event a second-hand machine breaks down, our Warranty and Service team will be more than happy to assist with troubleshooting steps to get your machine back to working order. 

Our engineers have designed an in-app fault messaging feature where your app will push the machine's error information to our faults database.

 

Your machine's fault log helps give our technical team better visibility on the best course of action to resolve the issue by either:

1. Releasing a firmware update to fix your machine remotely; or,
2. Organising a video service call with you to assist with troubleshooting.

To open a ticket with our technical team, simply follow the instructions in [I need technical help with my Trainer+ / V-Form machine.](https://knowledge.vitruvianform.com/article/contact-technical-team-for-machine-assistance?hsLang=en)

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