Trainer+
      Back to home
      1. Member Support
      2. Product Information + FAQ's
      3. Trainer+

      What Connected TV Experiences Are Compatible with the Vitruvian App?

      Required versions for: Google TV, Android TV, Fire OS, Chromecast

      Overview

      The Vitruvian App supports a range of connected TV experiences when used with Android-based devices. To ensure the best performance and compatibility, your TV or streaming device must meet the following requirements:

      • Google TV — All Google TV models

      • Android TV — Requires Android Version 9 or higher

      • Fire OS — Requires Android Version 7 or higher

      • Chromecast — Requires Android Version 9 or higher

      Note: The connected TV experience is optimized for modern, high-performance streaming devices. Older devices may experience delays or compatibility issues.

      TV App Connectivity: Rare Issues, Simple Solutions

      Most of the time, Vitruvian connects to your TV without a hitch. But if you do run into an issue, here’s how to fix it fast:

      1. Error: “Sorry! Something has gone wrong”

      This usually indicates a network or app connection problem.

      How to fix it:

      1. Make sure your TV or streaming device is connected to a strong, stable Wi-Fi network (avoid hotel, guest, or public networks).

      2. Restart your TV or streaming device.

      3. Ensure Bluetooth is turned on.

      4. Check for system and app updates and install any available ones.

      5. Force close the Vitruvian App and relaunch it.

      6. Clear the app’s cache and data (if your TV allows).

      7. Uninstall and reinstall the Vitruvian App.

      8. If you're using Wi-Fi, try switching between 2.4GHz and 5GHz bands.

      9. Disable any VPNs, firewalls, or ad blockers on your network that might interfere with the app.

      10. Still not working? Perform a factory reset of your TV or streaming device as a last resort.

      2. Stuck on “Connect to Device” Spinning Wheel

      This means the app can’t establish a connection.

      How to fix it:

      1. Ensure Bluetooth is turned on and your device is nearby.

      2. Power cycle your TV or streaming device (turn it off, unplug it for 30 seconds, then plug it back in and restart).

      3. Restart your router and reconnect to Wi-Fi.

      4. Close background apps that may be using Bluetooth or interfering with performance.

      5. Clear the Vitruvian App’s cache/data and relaunch the app.

      6. Reinstall the app if issues continue.

      7. If all else fails: Perform a factory reset on your TV or streaming device.

      3. Error: “It looks like you haven’t finished setting up your profile”

      This typically appears when your TV app can’t sync with your Vitruvian mobile profile.

      How to fix it:

      1. Open the Vitruvian App on your mobile device.

      2. Confirm you’re logged into the correct account and that your profile is fully set up.

        • Your profile should contain past workouts or setup history.

      3. On your TV or streaming device:

        • Make sure you're using the same login credentials as on your mobile app.

        • Avoid switching between Apple ID, Google, or email login methods if they point to different accounts.

      4. Sign out of the TV app and sign back in.

      5. Clear the app’s cache/data or reinstall the app entirely.

      6. If you have multiple profiles, ensure you're not logged into a blank or newly created one.

      7. Last resort: Factory reset your TV or streaming device.

      Additional Tips for a Smooth Experience

      • Keep the Vitruvian App updated on all your devices.

      • Ensure your TV or streaming device has enough free storage — limited space can cause crashing or performance issues.

      • Chromecast users: Make sure the Google Home app is updated and that “Cast” permissions are enabled.

      • Disable energy-saving or battery optimization modes on your device if they affect Bluetooth or background apps.

      • Avoid using developer settings like USB debugging or restricted background processing unless necessary.

      Still Need Help?

      If you're still running into issues after trying the steps above, our Tech Team is here to help.

      To speed up the troubleshooting process, please include the following details when you shake the app to contact tech support:

      • Are you opening the Vitruvian App directly on a smart TV or through a streaming device (e.g., Chromecast, Fire Stick)?

      • What is the brand and model of your TV or streaming device?

      • What software version is your TV or device running?

      • When was the last time the Vitruvian App worked properly on your TV or streaming device?

      • Have there been any recent changes to your setup (e.g., new device, updated login, Wi-Fi/network adjustments)?

      • Is there anything specific you think might be causing the issue?

      We're here for you and we’ll do everything we can to get your TV experience running smoothly again!